Professional film camera lens and lighting equipment, symbolizing support services

Dedicated Support for Your Production Gear

Welcome to the Drishti Kala Customer Support Hub. We understand that reliable equipment is crucial for capturing your vision. Our dedicated team is committed to ensuring your cameras, lighting, and sound gear perform flawlessly when you need them most. Find expert answers, valuable resources, and easily connect with our support specialists here.

Get Support Now

Our Commitment to Your Craft

Drishti Kala Equipments Pvt. Ltd. has been a cornerstone in India's vibrant film and media production industry since its inception. Founded by a team of passionate filmmakers and technical experts, our journey began with a simple mission: to provide top-tier equipment and unparalleled support to creatives across the nation. We started small, focusing on reliable rentals and essential repair services for local production houses in Mumbai.

Over the years, we've grown, but our core values remain unchanged. Integrity, technical excellence, and a deep understanding of the challenges faced on set drive everything we do. We're more than just an equipment supplier; we see ourselves as an extension of your production team, dedicated to overcoming technical hurdles so you can focus on storytelling. Our state-of-the-art service center is equipped with the latest diagnostic tools, and our technicians are constantly trained on the newest gear and repair techniques from leading manufacturers.

Based right here in the heart of Mumbai's bustling media landscape, we've built strong relationships within the community, understanding the unique demands of shoots ranging from major Bollywood features to independent documentaries and corporate videos. This local presence allows us to offer rapid response times and personalized service that makes a real difference when deadlines are tight.

We believe in fostering a collaborative environment, where clients feel empowered by their equipment and confident in the support they receive. From preventative maintenance that keeps your gear running smoothly season after season, to urgent troubleshooting on location, Drishti Kala stands ready to assist. Our team is made up of individuals who not only possess technical prowess but also share a genuine enthusiasm for the art of filmmaking. We are proud to support the visionaries who shape India's media future, ensuring their tools are always ready for action.

Join the growing number of production professionals who trust Drishti Kala as their reliable partner. We are dedicated to your success, offering the expertise and support you need to bring your creative projects to life.

How We Can Help

Our comprehensive support services are designed to keep your production running smoothly, minimizing downtime and technical headaches. We offer tailored assistance to meet the specific needs of film and media professionals.

Technician repairing a camera lens

Equipment Maintenance & Repair

Leverage the expertise of our certified technicians for precise diagnostics, routine maintenance, and complex repairs across a wide range of professional equipment. This includes state-of-the-art cinema cameras, popular DSLR and mirrorless systems, sophisticated lighting fixtures, and essential sound recording gear. We use genuine parts and calibrated tools to restore your equipment to optimal performance, ensuring reliability when it matters most on set.

Person working on a laptop next to camera equipment, symbolizing technical support

Technical Troubleshooting

Encountering an issue with equipment setup or configuration? Our support team is available to provide rapid assistance. Whether you're integrating a new piece of gear, facing connectivity problems, or dealing with unexpected errors during a shoot, we offer expert guidance to help you quickly identify and resolve technical challenges, minimizing costly downtime and getting your production back on track swiftly.

People discussing equipment setup on a film set

Production Support Consultation

Planning a complex shoot or upgrading your kit? Consult with our seasoned technical advisors. We offer invaluable insights on equipment compatibility, optimizing your production workflow, and strategizing the best technical approach for your project's specific requirements. Our consultations help you make informed decisions, ensuring you have the right tools and plan in place for a successful and efficient production.

Supported Productions Speak

Hear directly from the production teams and professionals who rely on Drishti Kala for their critical film and media equipment needs and depend on our swift, effective support services.

Frequently Asked Questions

Find quick answers to common questions about our support services, equipment repairs, rentals, and general policies to help you faster.

Requesting equipment repair is straightforward. The fastest way is to fill out the detailed contact form available in the 'Get in Touch' section below. Alternatively, you can call our dedicated support line at +91 22 6614 3000 during business hours. Please be prepared to provide information about the specific equipment model, its serial number (if possible), and a clear description of the issue you are experiencing. This helps us expedite the initial assessment.

Repair times are subject to variation depending on several factors, including the complexity of the technical issue, the availability of necessary replacement parts (especially for specialized or older equipment), and our current service queue volume. Once our technicians have diagnosed the problem, we will provide you with a clear estimate of the expected turnaround time. For urgent production needs, expedited repair services may be available upon request, subject to scheduling and additional charges.

Our standard rental agreements cover issues arising from normal wear and tear during the rental period. This means if equipment malfunctions due to typical usage, we handle the required maintenance or replacement. However, damage resulting from misuse, accidents, improper handling, or unauthorized alterations is not included and will incur separate repair costs. We strongly recommend reviewing our detailed rental terms and conditions provided at the time of agreement for a full understanding of your responsibilities. Regular preventative maintenance services for owned equipment are available separately.

Absolutely. We understand that issues can arise unexpectedly on set. For urgent technical problems that impact your ongoing production during a rental period, please call our dedicated emergency support line, details of which are provided with your rental contract and also available in the contact section. For non-urgent technical queries or issues with purchased equipment, you can submit a support ticket via email, and our team will respond promptly during business hours to assist you.

Our primary service and repair center is conveniently located at our main office in Mumbai. The full address is: 45 Link Road, Floor 3, B wing, Mumbai, Maharashtra, 400053, India. You can find a map and directions in the 'Get in Touch' section of this page. Equipment can be dropped off for service during our standard business hours, Monday to Friday, 10:00 AM to 6:00 PM IST.

Helpful Resources

Access valuable guides, essential manuals, and expert tips curated by the Drishti Kala team to help you get the absolute most out of your film and media equipment, enhance your skills, and troubleshoot common scenarios.

Illustrated guide representing camera handling best practices

Camera Handling Best Practices Guide

This comprehensive guide covers essential techniques for the proper handling, meticulous cleaning, and secure storage of your valuable cinema and professional cameras. Learn how to protect sensitive lenses, sensors, and electronics from dust, moisture, and physical damage, ensuring the longevity and performance of your investment.

Image illustrating a basic lighting setup diagram

Basic Lighting Setup Tips

Demystify the fundamentals of lighting for visual storytelling. This article provides actionable tips and illustrates basic lighting setups like three-point lighting, high-key, and low-key configurations. Understand how to shape light, control shadows, and create mood effectively for different shooting scenarios and desired visual aesthetics.

Flowchart diagram for sound recording troubleshooting

Sound Recording Troubleshooting Flowchart

Audio issues can quickly derail a production. This visual, easy-to-follow flowchart is designed to help you rapidly diagnose and solve common problems encountered with audio recording equipment, from microphones and mixers to recorders. Quickly identify potential causes for distortion, no signal, or unwanted noise on set.

Get in Touch with Support

Need immediate assistance, require a repair quote, or have a technical question? Fill out the convenient form below, or use the contact details provided to reach our dedicated support team directly.

Contact Information

Phone: +91 22 6614 3000

Email: info@firightner.info

Address:
45 Link Road, Floor 3, B wing
Mumbai, Maharashtra, 400053
India

Business Hours:
Monday - Friday
10:00 AM - 6:00 PM IST